Connect Energy Network Solutions Ltd

Privacy & Data Protection Policy

Last updated: 28 June 2025

This Privacy & Data Protection Policy outlines how Connect Energy Network Solutions Ltd collects, uses, stores, and protects personal data in accordance with the Data Protection Act 2018 and UK GDPR.

1. Information We Collect

– Name, address, phone number, and email when you contact or book services
– Job-related details (e.g. property access info, appliance details)
– Any communication records or service history

2. How We Use Your Information

– To arrange and carry out your requested services
– To issue invoices and manage payments
– To respond to queries, complaints, or follow-ups
– For internal record keeping and compliance

3. Sharing Your Information

We do not sell your information. We may share limited data with engineers or subcontractors only as required to complete the service.

4. Data Storage & Retention

We securely store your data digitally and retain service records for up to 6 years unless you request deletion sooner, where legally allowed.

5. Your Rights

You can request to view, amend, or delete your personal data at any time by contacting us at office@connectenergyhq.com.