Connect Energy Network Solutions Ltd

Terms & Conditions of Service

Last updated: 28 June 2025

1. Introduction

Welcome to Connect Energy Network Solutions Ltd. By booking or using our services, you agree to these Terms & Conditions, which explain how we deliver work and what you can expect from us.

We provide our services directly to customers — no third-party call centres or lead generators. You can contact us and book work by calling us directly.

2. Our Contact Details

Company Name: Connect Energy Network Solutions Ltd
Phone: 07492 752232
Email: office@connectenergyhq.com
Address: 105 Boundary Street, Liverpool, L5 9YJ

3. Services We Offer

We provide domestic (residential) services across the following areas:
– Homeowner Gas Safety Certification
– Landlord Gas Safety Certification
– Boiler Repairs
– Boiler Servicing
– Boiler Installation
– Plumbing Services
– Heating Installations (e.g. radiators, hot water tanks)

Commercial work may be considered on request and agreed in writing.

4. Booking and Communication

All bookings are made by calling us directly. Once your appointment is confirmed, we will arrange a visit and advise of any charges in advance.

5. What’s Included

Each service typically includes:
– Site visit by a qualified engineer
– Diagnosis of the issue or provision of a certificate (where applicable)
– Attempted repair, servicing, or installation if agreed on-site
– Safety testing and compliance checks, where applicable

6. What’s Not Included

Unless stated otherwise in writing, the following are excluded:
– Emergency callouts (under 24 hours) unless pre-agreed
– Any parts or materials not discussed during booking
– Work on mobile homes, boats, or unregistered/unsafe gas appliances
– System flushes or chemical treatments (unless quoted)
– Work that cannot be safely completed due to lack of access, unsafe conditions, or local site issues (e.g., no parking/access)

7. Cancellations & Missed Appointments

Please provide at least 24 hours’ notice if you wish to cancel or reschedule.
Missed appointments or cancellations with less than 24 hours’ notice may incur a call-out charge.

8. Guarantees & Workmanship

We offer a 90-day guarantee on all labour carried out by us. Certificates are valid as per Gas Safe standards on the date of issue.
We do not guarantee parts supplied by the customer.

Guarantees may be voided if:
– You continue to use a faulty appliance after being advised not to
– Third parties tamper with the work
– Work is interfered with by another engineer or contractor without our approval

9. Payment Terms

Payment is due on the day of service, unless otherwise agreed.
Invoices must be paid within 7 days of issue for non-immediate work.
Late payments may incur interest at 4% above the Bank of England base rate, charged daily.

10. Liability

We are not liable for:
– Pre-existing faults or issues not related to our work
– Loss of food, clothing, or personal items due to appliance failure
– Delays caused by part availability or supplier delays
– Damage to tightly fitted appliances during necessary removal, unless caused by proven negligence

11. Complaints

We strive to provide a high level of service. If you’re not satisfied, contact us via:
– Email: office@connectenergyhq.com
– Phone: 07492 752232
We’ll respond within 5 working days.

12. Governing Law

These Terms are governed by English law, and any disputes will be handled by the courts of England and Wales.