Connect Energy Network Solutions Ltd

Communication Policy

Last updated: 28 June 2025

This policy outlines how and when we communicate with customers, to ensure transparency and reliability.

1. Booking & Confirmation

All bookings are made by phone. Once confirmed, we will call or text to agree a date and time. You will be reminded 24 hours before where applicable.

2. Service Updates

If your service appointment changes, we will notify you as soon as possible by phone or SMS.

3. Communication Channels

– Phone: Primary method for urgent or operational matters
– SMS: Appointment reminders or confirmations
– Email: Formal documents or follow-up communication

4. Response Time

We aim to respond to all emails or missed calls within 1 business day.

5. Respectful Communication

 

We treat customers with respect and expect the same from those contacting us. Aggressive or abusive behaviour will not be tolerated and may result in service refusal.